Return Policy

Please read the policy below before requesting a Return Authorization.

• No returns will be authorized or accepted unless prior approval has been granted by POS Supply.
• All returns must be assigned a Return Authorization (RA) number.
• A Return Authorization must be requested within 365 days of the original invoice date.
• Once an RA has been issued, items must be received by POS Supply within 14 days, or the RA will be invalid.
• Only full cartons will be accepted for return.
• Returned products must be in their original packaging and in resellable condition.
• Returns accepted for stock items only. Returns for discontinued items will be at the discretion of POS Supply Solutions.
• No special order items may be returned unless defective in workmanship and/or material.
• Printers and hardware are not eligible for return after 30 days or once opened.
• All requests for return of items may result in a restocking fee of up to 30%, plus the cost of shipping. You, the customer, will be responsible for arranging and paying for return freight in addition to the 30% restocking fee. (We recommend insuring your return shipment, as we are not responsible for items lost or damaged in the return shipment.) Upon receipt, if it is determined that the items were defective, or that POS Supply is at fault, the customer will be refunded the restocking fee.

POS Supply shipping error – you will be provided with a pre-paid return label to send back the item(s) and you will be issued a replacement.

If your situation is not listed in this policy or you feel you have unique circumstances; please call our Customer Success Team at 888-431-5800 to discuss your situation. For products that are damaged in transit please notify the carrier immediately. If you see outward appearances of damage while receiving the goods, you may also choose to refuse delivery and notify POS Supply by email (cs@possupply.com) or by phone at 888-431-5800.