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Return Policy


At POS Supply Solutions, we pride ourselves on having the lowest return and defect rates in the industry. However, we know that sometimes things don’t go as planned. When they don’t, we’re committed to making it right with transparency, honesty, and a focus on your success.


90-Day Returns Made Easy

Our most common Stock Items are eligible for return within 90 days of your invoice date. Stock items are those shipped from one of our own warehouses (MA, CA, TN). To ensure a smooth refund process, please keep the following in mind:

  • Original Condition: Items must be in their original packaging, unused, and in full cartons.
  • Standard Restocking: Returns are subject to a restocking fee of up to 30% plus shipping.
  • We Make It Easy: For your convenience, upon issuing a Return Authorization (RA), we will provide return labels, schedule a pickup, and simply deduct the cost from your total refund. Please note that labels expire if not shipped within 14 days.

Our 100% Quality Promise

If we made a mistake or if you receive a defective product, we’ve got you covered.

  • Zero Cost to You: If there is a mis-shipment or a verified quality issue, POS Supply pays for 100% of the return shipping and replacement costs.
  • Damaged in Transit: If your package arrives looking like it got into a “brawl” during transit, please either refuse the delivery or ensure the carrier acknowledges the damages. Photos are ALWAYS helpful for us to file claims. Just give us a call or email so we can get a replacement out to you right away.

Exceptions & Special Items

Some items have different return eligibility and timelines, based on manufacturer requirements:

  • Shipped from Manufacturer: Most items shipped directly from our manufacturing partners are eligible for return within 30 days of purchase.
  • Printers & Hardware: Eligible for return within 14 days of purchase (must be unopened).
  • Custom Items / Special Order Items / Discontinued Items: These are often final sale, but we handle these on a case-by-case basis - so please inquire.

How to Start Your Return

To ensure your refund is processed quickly, all returns require an approved Return Authorization (RA) from our Customer Success team. Need to get started?

  • Contact Us: Reach out to our Customer Success team at 888-431-5800 or via email to cs@possupply.com.
  • Online Return Request: Registered customers may log in and submit a return request directly online from your account Purchase History page.
  • Unique Circumstances? If your situation doesn't fit the boxes above, please call us. We’re Your Point-of-Sale Supply Experts, and our team is always here and ready to help.

As always - we are here to help if you have questions!
Call Us Toll Free at 888-431-5800 (M-F 8:00am-8:00pm ET).