Auto Reorder - Frequently Asked Questions
Q: What does Auto Reorder mean?
A: Also referred to as "auto ship," our Auto Reorder program is a convenient way to make sure you always have your Point of Sale supplies on hand when you need them. You choose the products and the frequency of delivery, and we will automatically ship your essentials to you at your specified intervals. You will save 5% on every recurring order*, and you may pause, edit or cancel whenever you’d like.
Q: Will I be charged a service fee?
A: No, this is a FREE service that requires no commitment to terms. You will only be charged for the supplies that are ordered and any applicable shipping fees. The payment will be processed when your items are shipped. Auto Reorder customers also get 5% off their order* every time!
Q: How do I get the 5% discount?
A: Simply sign up for Auto Reorder - your 5% discount will be automatically applied. We are happy to offer this special pricing because members of our Auto Reorder program are some of our most loyal customers. Please note that the Auto Reorder 5% discount is valid for internet pricing only, and cannot be combined with other promotions or offers.
Q: How do I sign up?
A: Click on the “Add to Auto Reorder” button on any product page, or from your cart. If this is your first time, the website will prompt you to create and configure a new Auto Reorder. This means you will need to name your Auto Reorder (ie. My Kitchen Printer Supplies), and set a schedule for how often this order should be processed and shipped. Remember, you can create as many Auto Reorders as you’d like. If you have questions or need any assistance, please call 888-431-5800 or email email@example.com and we will be happy to help.
Q: Can I use PayPal for Auto Reorder?
A: Unfortunately, we do not currently accept PayPal payments in our Auto Reorder program. We do accept all major credit cards. If you have been approved for credit terms, you may use this for your Auto Reorders as well.
Q: Will I get a reminder of my upcoming Auto Reorder?
A: Yes! We will email you 2 days prior to processing your auto ship. If for any reason you need to make adjustments, you will have until 11pm ET the night before your ship date to update your order.
Q: How do I know when my order has been shipped?
A: You will be emailed an invoice on the day that we ship your order. The invoice will contain the order information and tracking number(s), so you will know exactly when to expect delivery.
Q: Can I change or cancel my Auto Reorder?
A: Absolutely - we know that circumstances may change at any time. You can edit, pause, or cancel your order by going to “Auto Reorders” under “My Account.” To ensure changes go into effect by your next delivery, you may add more items or make edits up until 11pm ET the night before the ship date.
Q: How can I determine the frequency of my Auto Reorder?
A: We recommend you begin with what you know. For example, if you consistently order 2 cases of Thermal Paper and a box of Cleaning Cards each month, then add those items to your Auto Reorder and select monthly delivery to get started. You can always make adjustments as needed. Feel free to call one of our friendly Customer Account Representatives at (888) 431-5800 or email firstname.lastname@example.org and we will help you determine the quantity and the interval that works best for your business.
*Auto Reorder 5% discount is valid for internet pricing only, and cannot be combined with other promotions or offers.
As always - we are here to help if you have questions!
Call Us Toll Free at 888-431-5800 (M-F 8:00am-8:00pm ET).