FAQs

Find Answers to Most Common POS Supply Service-Related Questions
How and when can I expect my order to be shipped?

We ship orders via UPS. We ship orders Monday thru Friday. Most stock orders received before 4:00PM EST will ship the same day, however, our goal is to have all orders shipped within 24—48 business hours of receipt of order. If we can’t ship your order within that time frame we will contact you to notify you of the expected ship date. Orders will be shipped UPS Ground unless otherwise indicated. Allow one to six business days for your order to arrive. For faster service, you can request Overnight Service or 2 Day Service when you place your order. We will also ship via US Postal Service for APO and International addresses for an additional fee of $4.95 per package.


2014 Holiday Schedule

What is the shipping cost?

Shipping costs are calculated based upon item availability from the "Nearest Warehouse" to you.  You will never pay more than standard UPS rates, and our system will auto-calculate where to ship from, thus Minimizing both Time-in-Transit and Shipping Costs.  For Example:

  • You are based in Cupertino, CA and are ordering a case of 3-1/8" x 230' thermal receipt paper.
  • If you are logged in, you can choose one of your Stored Shipping Addresses
  • If you are shopping as a Guest, provide a Destination Zip Code (using our Shipping Estimator - found on product detail pages, as well as within the shopping cart itself)
  • We have stock of that product in 6 locations around the country (MA, PA, IL, FL, TX, CA)
  • Because you are in CA, our system will calculate lead time and cost of shipping the item our CA warehouse (93304) to you (95014)
What if my product is not listed?

If you have used our website search and/or our "POS Supply Finder" Tool, and are not finding exactly what you need, please call us toll free at 888-431-5800 - we are MORE THAN HAPPY to assist you! Typically we will ask for the Make and Model Number (ie. Star TSP143-LAN) of the machine/printer you are using, or a description of the product needed. Our knowledgable service team will provide you information about the Roll Paper, Ribbons or Other POS Supplies that match accordingly. At this point, you can either complete your transaction online or have one of our friendly team members complete the order for you!

What are the accepted forms of payment?

Payment is fast, simple and hassle-free. Choose from these convenient options:

Available For All: Charge to your PayPal®, MasterCard®, Visa®, Discover® or American Express® card.
ACH—Electronic check which is debited from your checking account. (Please Call 888-431-5800 to Setup ACH)
Wire Transfer - for orders over a certain amount we may ask for a wire transfer. (Pre-Approval Required - Please Call)
Net 30 Day Terms with an Approved Credit Application. Once approved, "Purchase Order" is made available to you at Checkout!

How do I place an order?

With a variety of ordering methods to choose from, it’s easy to order your way.

Phone: Call Toll Free (888) 431-5800 to speak to a Customer Service Representative, Monday thru Friday from 8:30 AM to 5:30 PM EST. You may leave your order on the customer service voicemail at anytime - we pick up all messages in a timely manner, and will confirm all orders within the business day.
E-mail: cs@possupply.com
Internet: You are here... Why not place your order now at possupply.com - registered users can Order by SKU, Order by Previously Ordered Items, Quick Re-Order of prior orders and lots of other easy to use functions.
Fax: Fax your orders to 1-978-359-0330 24 hours a day.

Is there a minimum order?

One box of any product is our minimum. Our item detail pages tell how each product is boxed. Products must be ordered in full box quantities.

What is your return policy?

Please read the policy below before requesting a Return Authorization.

No returns will be authorized or accepted unless prior approval has been granted by POS Supply.
All returns must be assigned a Return Authorization (RA) number.
A Return Authorization must be requested within 30 days of invoice date.
Only full cartons will be accepted for return.
Returned products must be in their original packaging and in resellable condition.
No obsolete goods may be returned.
No special items may be returned unless defective in workmanship and/or material.
Requests for return of items ordered in error will be subject to a 20% restocking fee (less the cost of shipping out if such shipping cost has been paid by POS Supply).  You, the customer will be responsible for arranging and paying for return freight. We recommend insuring your return shipment as we are not responsible for items lost or damaged in the return shipment.
If you refuse a shipment you will be responsible for the all the shipping costs (including return shipping) and a 20% restocking fee.
POS Supply shipping error – you will be provided with a pre-paid return label to send back the item(s) and you will be issued a replacement.

If your situation is not listed in this policy or you feel you have unique circumstances; please call Customer Support at 888-431-5800 to discuss your situation. For products that are damaged in transit please notify the carrier immediately. If you see outward appearances of damage while receiving the goods, you may also choose to refuse delivery and notify POS Supply by email (cs@possupply.com) or by phone at 888-431-5800.

What is your Product Guarantee?

POS Supply guarantees its products to be free from defects in workmanship or materials. Our sole obligation will be to replace any product within 30 days of invoice date. Defective product returns that prove through testing not to be defective are subject to a minimum 20% processing fee.  See More Info on our Returns Information Page

Do you have an Auto Re-order Program?

We do have an Auto Re-order Program. Please contact us for more details.

Can you email or fax invoices?

POS Supply is always striving for new ways to minimize our environmental impact while maintaining superior customer service. One initiative we have taken is to encourage our customers to sign up for our E-billing option. Please contact us for more details.

How do I track my order?

You have two options for tracking your order:

1. Log into "My Account" on our site - Here you have powerful tools to manage account info, orders and tracking.

2. Go to the UPS website. Type in the tracking number from your invoice and track your order.